Terms and Conditions
Although we ask to allow 1-2 weeks delivery, most orders arrive sooner. If there is a significant delay with your order it is due to being out of stock and backordered from the manufacturer, of which we have no control over.
Please feel free to e-mail us at any time for an estimated delivery time. If the delay is too great, you are free to cancel your order (up until the day it ships) at no charge. We also reserve the right to cancel orders when backordered products cannot be secured within a reasonable time frame.
All orders are shipped USPS Priority with Delivery Confirmation (except orders to Puerto Rico, and US Military Bases (APO/FPOs) - these orders are still shipped Priority, but the Post Office does not offer Delivery Confirmation to these destinations). Before any credits or replacement products are released, damaged merchandise must be returned to us - postage to be paid by the recipient. Replacement products will be shipped or credits will be issued once the damaged merchandise has been returned and inspected by one of our shipping/receiving staff.
Please Note: Hair Care USA, Inc. will NOT be held responsible for lost or stolen merchandise once it has been delivered by postal carrier to your address. It is the purchaser's responsibility to ensure that products purchased are sent to a secure location (such as a PO Box, a place of residence where someone is home to accept the package, or a place of employment where someone is there to accept the package).