Shipping and Return Policy

We strive to have orders filled, shipped, and in your bathrooms within 7 business day, but please allow 1-2 weeks for delivery. 

All unopened merchandise will be accepted for a 100% full refund (less shipping and handling costs) for 30 days from the date orders are received. Opened or used products will not be refundable. If you wish to return your products, please notify us first via e-mail at custserv@haircareusa.com. Products sent back without authorization will become the property of Hair Care USA.

Shipping & Handling Rates: 

• $00.00 - $15 = $5.50
• $15.01 - $30 = $7.00
• $30.01 - $45 = $8.50
• $45.01 - $60 = $10.00
• $60.01 and up = $12.00
• International Orders: We do not ship out of the US.

Your credit card will not be charged until your order ships!

Please note: If you are not comfortable ordering with a credit card over the Internet, you may print a copy of your Shopping Cart page and mail that with a check or Money Order to us at:

Hair Care USA
PO Box 3092
Munster, IN  46321

Although we ask to allow 1-2 weeks delivery, we in no way guarantee that your products will arrive in that time frame (although 99% of our orders do). If there is a significant delay with your order it is due to being out of stock and backordered from the manufacturer, which of course we have no control over.

If your order has not arrived within two weeks, please e-mail us for an estimated delivery time. If the delay is too great, you are free to cancel your order (up until the day it ships) at no charge. We also reserve the right to cancel orders when backordered products cannot be secured within a reasonable time frame.

All orders are shipped USPS Priority with Delivery Confirmation (except orders to Puerto Rico, and US Military Bases (APO/FPOs) - these orders are still shipped Priority, but the Post Office does not offer Delivery Confirmation to these destinations). Before any credits or replacement products are released, damaged merchandise must be returned to us - postage to be paid by the recipient. Replacement products will be shipped or credits will be issued once the damaged merchandise has been returned and inspected by one of our shipping/receiving staff.

Please Note: Hair Care USA, Inc. will NOT be held responsible for lost or stolen merchandise once it has been delivered by postal carrier to your address. It is the purchaser's responsibility to ensure that products purchased are sent to a secure location (such as a PO Box, a place of residence where someone is home to accept the package, or a place of employment where someone is there to accept the package).

Privacy and Security

As a family owned and operated business, we understand the need for both security and privacy.

• All online transactions at Hair Care USA are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
    
• For added security, we have also implemented AVS (Address Verification System). This is a verification system that compares the billing address information provided by the customer online with the billing address on file at the customer’s credit card issuing bank. We have found this to be an excellent and effective method for preventing credit card fraud.

Hair Care USA
PO Box 3092
Munster, IN  46321
 
For questions or comments, please contact us at: custserv@haircareusa.com